Connect your profile once
You add Mesero as a manager on your Google Business Profile, as you would an agency. No passwords, and you remove it whenever you like.
Google reviews with AI
Every review, answered. In their language, in your voice.
Mesero reads the reviews on your Google Business Profile and drafts a reply to each one: in the language the guest wrote in, in your style and without making anything up. You decide: publish with one click, approve it with an «OK» on WhatsApp, or let the 5-star ones go out on their own.
- In the guest's language
- In your style
- Never makes things up
- Approve on WhatsApp
- Included in Pro
How it works
From the review to your reply, without a blank page.
You connect your profile once. From then on, every new review arrives with its reply drafted.
A review comes in
Mesero reads it and drafts the reply in the guest's language, with your tone, your signature and what you really offer.
You decide
Publish with one click, ask for «Shorter», «Warmer» or «More formal», or write it yourself. The 5-star ones can go out on their own, if you want.
It tells you what matters
Reviews of 3 stars or fewer and sensitive topics reach you on WhatsApp, with the reply ready to approve.
In their language
Your guests write in their language. You reply in theirs.
A Norwegian tourist, a German family, a regular from round the corner: each one gets the reply in the language they wrote in. Google offers a translation to everyone else who reads it.
“Beste ribeye vi har spist i Spania!”
Response from the ownerTusen takk! Så hyggelig at dere likte ribeyen. Velkommen tilbake!
“Sehr freundlicher Service, tolle Terrasse.”
Response from the ownerVielen Dank! Schön, dass Ihnen unsere Terrasse gefallen hat. Bis bald!
“Brunch muy rico, pero esperamos un buen rato la mesa.”
Response from the owner¡Gracias por tus palabras, y perdona la espera por la mesa! Esperamos verte pronto.
“Tot boníssim, i el tracte de la Lucía, de deu.”
Response from the ownerMoltes gràcies! Li direm a la Lucía, li farà molta il·lusió. Us esperem aviat!
Example reviews and replies, for a fictional restaurant.
Your style
It sounds like you, not a robot.
Choose the tone (friendly, professional, playful or elegant), formal or informal address where the language has it, the length and your signature. Mesero learns from the replies you have already written on Google, and names your team when a guest praises them.
- It never makes things up. It only uses your menu and what you tell it: your specialities, the terrace, the parking.
- Try it first. «Try your style» shows you how it would answer a sample review.
- It thanks your team. If a review praises Lucía, the reply thanks her. And it tells you.
★★★★★ Laura · “Dinner was great, and the rice was spectacular.”
Response from the owner
Example
“So lovely to read this, Laura! See you soon.”
“Thank you for your review, Laura. It will be a pleasure to welcome you again.”
“Laura, you made our day! Same dessert next time?”
“We are truly delighted you enjoyed your evening with us, Laura.”
You're in control
The sensitive ones always wait for you.
Automatic replies are optional, only for the reviews you choose, and only once you switch them on. Even then, Mesero never publishes these on its own:
Negative reviews
Those with fewer stars than the ones you chose always wait for you, with a reply that apologises without excuses and offers the contact you decide.
Sensitive topics
Allergies, food poisoning, hygiene, the police, formal complaints or refunds (and any words you add) always come to you for review.
Reviews that change
If the guest edits their review after the reply was drafted, Mesero doesn't publish the old reply: it leaves it for you to check.
No tricks Google penalises
It never offers discounts or gifts in exchange for a review, nor asks anyone to change one: Google treats that as fake engagement.
A review can't give orders
If someone writes a review to make your reply say something or link to another website, Mesero doesn't repeat it and leaves it to you.
Only while you're open
Automatic replies go out while your venue is open. No replies at four in the morning.
MeseroBusiness account
New ★★ Google review for Casa Lola from James: "The meat arrived cold". Mesero's reply: "We're so sorry about the meat, James. It's not what we want for anyone: write to us and we'll talk it through". Answer OK 4821 to publish it as it is, or change it here: mesero-tpv.es/admin/casa-lola/resenas-google
OK 4821
✅ Published on Google for Casa Lola. Google usually shows it within a few minutes.
WhatsApp and a weekly summary
What matters reaches your phone.
When a review needs your eye, you get a WhatsApp with the review and the drafted reply. If you switch it on, you answer «OK» with the code and it is published as it is, only from your venue's linked numbers.
- One alert, not twenty. If lots of reviews arrive at once, you get a single message covering them all.
- Your week, on Monday. By email or WhatsApp: the new reviews, your average, what was answered and who on your team got named.
More reviews
Asking for them is half the job.
Mesero puts your Google review link on your receipts and on your QR menu. Ask every guest alike: Google doesn't allow offering anything in exchange for a review.
- One tap. In «Google reviews», «Use it on receipts and the QR menu» takes your profile's link.
- At the end of the receipt. A QR code under a big «TE HA GUSTADO?» («Did you enjoy it?»): whoever scans it goes straight to leaving their review.
- On your QR menu. Once the guest has ordered, the same link is waiting on their phone.
Example
CASA LOLA
Mesa 4 · 21:38
2 Arroz a banda31,00
1 Ensalada de tomate8,50
2 Copa de vino blanco7,00
TOTAL:46,50 EUR
IVA incluido
GRACIAS POR SU VISITA
TE HA GUSTADO?
Deja tu resena / Leave a review
How the receipt ends with the link switched on, as the printer prints it: in Spanish and without accents, with the line under the heading in both languages.
Price
Included in Pro and Enterprise.
No charge per review or per reply: the AI replies come with the plan, along with the POS, the kiosk, bookings and the customer club.
- Pro€79 /month
€59 billed annually. Google reviews with AI, kiosk, online ordering, bookings, customer club and promotions.
- Enterprisefrom €149 /month
From €119 billed annually. Everything in Pro, for several venues with central visibility.
- Per review€0
Answer every review that comes in: you don't pay more for having more happy guests.
- Barra and Starter—
They don't include the AI review replies.
FAQ
What owners ask before connecting their profile.
If your question is not here, write to us: a person from the team replies.
Talk to usDo I have to give Mesero my Google password?
No. On your Google Business Profile you add Mesero as a manager, just as you would an agency. Your account stays yours, and you remove Mesero whenever you like, from Mesero or from «People and access» on your profile.
Can Mesero delete or change reviews?
No. Nobody can delete or change your guests' reviews. Mesero only publishes your replies and, as a manager, it cannot take your profile from you or change its owners.
Is anything published without me seeing it?
Only if you switch on automatic replies, only for the reviews you choose (from 5★ only to all of them) and only during your opening hours. The ones below the stars you choose, the sensitive ones and the ones that change always wait for you.
Which language does it reply in? Doesn't Google translate?
Mesero replies in the language the guest wrote in, which is how a reply reads best. Google also offers a translation to anyone reading the review in another language. If you prefer, you can always reply in your venue's language.
How does Mesero know the profile is mine?
From what Google says, never from the name alone: if your profile's phone number is the WhatsApp you linked to Mesero, or its website is your Mi web domain, it connects straight away. If not, the Mesero team checks it first. That way nobody can reply on behalf of your business.
Is Mesero part of Google?
No. Mesero is an independent company and is not affiliated with Google. It connects to your profile as a manager, just like an agency, and only for as long as you want.
How much does it cost?
It is included in the Pro and Enterprise plans, AI replies included: you pay nothing per review. You can try it free for 90 days.
Next step
Leave no review unanswered.
90 days free, no card. Connect your Google profile and see how Mesero would answer your latest reviews.
- Their languageIn every replyAs the guest wrote.
- Your voiceTone and signatureAnd what you really offer.
- One «OK»On WhatsAppIf you switch it on.
- Sensitive onesWait for youAlways.
Google and Google Maps are trademarks of Google LLC. Mesero is not affiliated with Google.